Phone conversation in business
Imagine you need to phone someone in a company. What expressions do you need to use? And which ones do you expect to hear?
Before you listen, do this quiz!
Complete the dialogue with these expressions:
How can I help?
Can I speak to …, please?
Who’s calling, please?
Please hold
I’ll just put you through
Could I speak to……please?
Who shall I say is calling?
Just a second
I’ll see if he’s in
I’ve got ……..on the phone for you
Hang on a moment
Michelle: Hello, you’ve reached the marketing department. _________________?
Male: Yes, ____________________ Rosalind Wilson, _______?
Michelle: ______________________?
Male: It’s Richard Davies here.
Michelle: Certainly. _________________ and ___________________.
Male: Thank you.
Michelle: Hello, marketing. ____________________?
Male: _________________________ Jason Roberts, please?
Michelle: Certainly. _____________________?
Male: My name’s Mike Andrews.
Michelle: ____________________ – I’ll see if he’s in. Hello, Jason, ___________ Mike Andrews __________________________ … Okay – I’ll put him through. ______________, I’m just putting you through.
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